Privacy Policy

The following statement discloses the privacy policy of Vayve Mobility Pvt. Ltd. (“Vayve”, or “Us”, or “Our” or “We”) for its website. We update our policy periodically without any notice; kindly visit this page occasionally to stay informed about any changes in the policy.

What information we gather ?

We at Vayve respect your desire to protect your personal information. This page reveals what sort of information we may ask you for and in what situations.

We request your personal information when you place an order, prebook an order, register a product, request a service, request for a test drive of our product, correspond with us or engage in certain other activities with respect to our website or products.

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Following are the instances when we collect your information along with the details of data collected by us:

• If you submit an order online with us, you will be asked for information needed to complete the transaction such as your name, address, e-mail ID, Phone number and credit card details/payment details.
• If you visit our website and register interest in our products, you will be asked for name, e-mail ID, Phone number & postal address.
• If you visit our website and download any document related to our products, you will be asked for name, e-mail ID, Phone number & postal address
• When you will request for registration of product, we will ask for name, phone number, source of purchase, e-mail ID & postal address
• If you request technical support by email, telephone or by remote access, we will ask you for information needed to complete the transaction such as your registration/ license number and information about your product and the nature of the problem you are experiencing; and during remote access, we may ask for full control of your device.
• If you use our live web chat service, we will ask you for information required to understand your query and provide appropriate solution. During your live web chat service, we will require your e-mail address, license number, time and date of chats and similarly, your chat data content shall be required to improve our service quality and resolve your query.
• If you use our product that integrates with your email client, some additional technical data about the mail content could be sent to us, including email sender, recipient, subject, attachments, mail server IPs, timestamp, mailbox, mailbox path, content type, domain name.

It is your decision to proceed with any activity that requests your personal information. However, please note that if you do not wish to provide the requested information, you may not be able to complete the specific process.

Your data mentioned herein above shall be retained depending on the purposes for which we use it. We will keep your Personal Information for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so or till the time as required by law.

How we use this information ?

We use your personal information:

• To create better products and services to meet your needs.
• To enable the features which you have availed.
• To help you purchase products, obtain access to services or otherwise engage in activities you select.
• To help you to introduce you to products or services that may be of interest to you or to provide customer support.
• To provide better/adequate/fast support over the telephone, email, fax, etc.

Please be advised that we may disclose your personal information if legally required to do so by government agencies or law enforcement bodies.

Security

We have taken security measures, consistent with international information practices, to protect your personal information, which offers adequate level of personal data protection according to European Union standards (including GDPR, and aims to protect network and information security). These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

The personal information that you have shared with us may be transferred to other offices of Vayve around the world. Also, in certain countries our outside contractors might undertake the collection, transferring, storage and processing of your information.

Your personal data rights

According to Digital Personal Data Protection Act, 2023 (“DPDPA”) and GDPR, Data subjects (any information relating to an identified or identifiable natural person) have the right to access to data, right to rectification, right to erasure and the right not to be subject to individual decisions. Data subjects/You also have the right to restriction of personal data processing and to request the deletion of the collected personal data, as well as the right to data portability. To exercise these rights, you may send a written request, dated and signed, to Us via email to [•].

Statistical information

We may track domain names, IP addresses, and browser types from users who visit our site. We use this information to produce traffic statistics for our websites Such information is not correlated with any personal information.

Sub-processing

By this article you give a general authorization to us to share personal data to future Sub-Processors under the conditions set below:

• We guarantee that we will have an agreement with our Sub-Processors which imposes on the Sub-Processor the same data protection obligations as are imposed on us by GDPR or DPDPA, in particular providing sufficient guarantees to implement appropriate technical and organizational measures to ensure the processing will meet requirements under DPDPA or GDPR, to the extent applicable to the nature of the service provided by the Sub-Processors.
• • We shall, as and when requested by you, inform you of any addition or replacement of Sub-Processors and allow you to reasonably object to such changes by notifying us in writing within five business days after receipt of our notice of the addition or replacement of a Sub-Processor. Your objection should be sent to [•] and explain the reasonable grounds for the objection.

Privacy policy of other companies

Our website may contain links to websites of companies with whom we have a relationship. We are not responsible for the privacy practices of such entities. We encourage you to read their privacy statements as they may differ from ours.

Aggregate and/or De-Identified Data

In an ongoing effort to better understand our Website and users, we may analyze information in aggregate and/or de-identified form to operate, maintain, manage, and improve the Website. This data, in aggregated and/or de-identified form, does not personally identify individuals. We may share this information with our service providers, affiliates, agents, business partners, and other third parties. Additionally, we may disclose aggregated and/or de-identified user statistics to current and prospective business partners and other third parties for lawful purposes.

Governing Law and Jurisdiction

We are a company having its Registered office and Head Quarters in India. Thus, this policy shall be governed by local laws and any matter/dispute relating thereto shall be subject only to jurisdiction of Courts at Pune, India and shall be interpreted as per the terms of the law/s for the time being in force in India.